Online Return Policy
BARK FRAMEWORKS ONLINE STORE RETURN POLICY
Please note: This return policy is applicable for purchases made on the Bark Online Store only (www.barkframeworks.com/store), NOT to custom frame or mirror orders made via our Design team.
At Bark, we work to provide exceptional design and customer service. If you are not 100% satisfied with a purchase you made from our Online Store, you can return your order for a refund, or exchange your merchandise within 30 days of purchase.
- Please note that proof of purchase is required for a refund. Returned products must be unused and in the original packaging.
To return an item by mail, re-pack the item in its original packaging (or in a clean, unmarked box or mailer), and mail it (using certified mail, insured mail, or a tracking system) to:
Bark Frameworks, Attn: Returns
2124 44th Avenue
Long Island City, NY 11101
- Return shipping can be arranged with the shipper of your choice; however, we encourage you to use a shipper with a tracking system, such as FedEx or UPS.
- Returns due to damage, defective product, or shipment of the wrong item will be reviewed by our Customer Service Department. If merchandise is returned for reasons other than those listed above, the customer is responsible for the cost of return shipping. We are unable to accept any items for return or exchange without proof of purchase.
- Upon return, your item will be inspected, and exchanges, credits and refunds will be issued for the purchase price. Any taxes charged will be refunded in accordance with state and local laws. Shipping charges are non-refundable, with the exception of damaged or defective merchandise.
- Once a return package has been delivered to our distribution center, please allow up to two weeks for the return to be reviewed and processed.
- Please note that depending on your credit card company, it may take an additional 2 - 10 business days after your credit is applied, for it to post to your account.
If you have any further questions about returning an item from the Bark Frameworks Online Store, please call 718-752-1919 or write to: firstname.lastname@example.org